Terms and Conditions

Your transaction is with Chapman’s Butchers, Baldock.  All goods sold by Chapman's Butchers meet statutory requirements.

PRIVACY
We collect your information for the purpose of transacting your sale, and to promote our website, which may include humorous e-mails.  If you don’t want to receive promotional e-mails please e-mail us at gatvol@biltongenwors.co.uk

SECURITY
We are committed to keeping your information secure and private.

All transaction details are handled by Paypal - we don’t even get to see your financial info. 

CANCELLATION
We aim to ship your products within a working day of you placing your order, so you’ll need to contact us right away if you want to cancel. We won’t cancel an order after we’ve shipped it. All cancellations will be subject to a 10% cancellation fee, and we may choose refund you by cheque payment.

To cancel a biltong subscription: you can cancel this in your paypal account or Contact us.

COMPLAINTS
If you are not satisfied with any product or service we offer you may Contact us

Check everything when it arrives - if your complaint relates to a purchase, we will only consider acting on your complaint if you tell us within 1 working day of your delivery. 

 

SHIPPING TO HM FORCES

We will gladly ship to BFPO addresses, via the HM Forces mail system - we send our orders via Special delivery.

Please note the following important points:

    • There is a 2kg weight limit on BFPO Special delivery - so please limit your order to 1.5kg so that the order (with packaging) comes to under 2kg.
    • The standard flat rate postage charge of £7.50 applies.
    • BEFORE ORDERING, please ensure that you are allowed to send our products to
      your required destination. We will accept no responsibility if the package does not
      arrive or is delayed for whatever reason. Our part of the contract ends when we
      have posted the item. If you would like to see the proof of postage we will send you
      a copy, but we will take no further action if the delivery is delayed or doesn't arrive.
    • Please note that we do not ship fresh boerewors to BFPO Addresses - if you order fresh boerewors for a BFPO address, we will refund your transaction - less a 20% admin fee.

By visiting our website, and purchasing our products, you indicate that you agree to our terms & conditions. If you are not happy with these terms and conditions, please close your browser now.

© Copyright Thomas Baker 2006
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